Warranty and Return Policy

Warranty Policy

Every machine you buy from A.S.P.E. INC., comes with a two-year limited warranty on non-consumable parts and the customer is responsible for shipping charges. A.S.P.E INC., is not responsible for any damages incurred while in transit. It is the buyer’s responsibility to ensure their shipment. Any warranty is void if modifications/repairs are performed by anyone except ASPE.

Any deposit made on a machine will be non-refundable after 90 days.

Return Policy

Before Items are Returned:

First off, most product problems can be resolved with contacting our tech support which can be reached be sending an email to : service@aspesite.com  If tech support cannot resolve your issue, you will need to be issued an Return Merchandise Authorization (RMA) number. 

  1. Return period begins the date the product is received.
    1. 10 days for machines
    2. 3 days for parts
  2. Shipping and Handling charges are NOT refundable.
  3. Have your invoice number available.
  4. Call ASPE to receive your RMA number.

No Returns will be accepted on custom machines or without a valid RMA number!

Reason for Return:

Tell us why you are returning the product. We may be able to suggest a different product that will better suit your needs.

Products MUST be returned in resalable condition

  1. Your returned package MUST contain ALL original material. This includes any boxes, instructions, forms, inserts, etc.
  2. Please do no write on the original manufacturer’s label or packaging.
  3. Include a copy of your invoice and RMA number with the return package.
  4. Returns may be rejected if the product has been damaged during shipment.
    To prevent shipping damage, pack everything securely. We recommend getting insurance and using a carrier with a reliable tracking system.

Restocking Fees and Rejected Returns

  1. A 25% restocking will apply if products are returned outside return window and/or without an RMA number.
  2. With damaged product(s), we reserve the right to refuse shipment and/or charge a restocking fee.
  3. Special orders, custom machines, electrical and electronic parts are all excluded from our return policy.
  4. A restocking fee will apply to all product(s) returned due to the customer’s refusal to pay duties or taxes or the return is made for any reason other than manufacturer’s defects.
  5. No returns will be accepted for credit or upgrade after the return window has ended.

Limitation of Liability

A.S.P.E., Inc. printing machines and related products are designed and tested using our best efforts to operate. ASPE reserves the right to make changes without notice to improve performance of the system or to accommodate changes made to its parts. ASPE makes no warranty of merchantability and shall not be liable for consequential damages of any kind.

ASPE Inc.
41658 Ivy Street, Suite 118
Murrieta, CA 92562
+1 (951)296-2595
service@aspesite.com


As the owner of APSCO Screen-printing and Embroidery in Brooklyn N.Y.

Sometimes it’s good to give a shout-out to a good company and the product that they make. I have several RapidTag machines from them and could not be any happier and satisfied with the quality and production that I get out of them, ITS TOP END EQUIPMENT!!! Service is a phone call away and they truly stand by their machines.
AT ANY TIME I WILL TAKE A CALL FROM ANYONE THAT WOULD FEEL BETTER SPEAKING TO THE OWNER OF A MACHINE AND HEARING IT FIRST HAND!!! I can be reached at 718 965 9500 ask for PHIL DIPIETRO.

PHIL DIPIETRO APSCO SCREEN-PRINTING AND EMBROIDERY IN BROOKLYN N.Y. – TWO LP1’s

GIRLS IN THE GARAGE

GIRLS IN THE GARAGE – ONE LP1

We recently bought an ASPE LP1 brand new out of Temecula, CA. I cannot say enough about how amazing this auto machine is. Getting setup was so easy. Hanson has been nothing but fantastic and gone out of his way. We bought it to do can coolers, but we’ve found it very easily prints sleeves and neck prints. It prints faster than I can load. You really should at least check it out. Worth every cent.

DON MOOS from INX PRINTS

I can’t say enough good things about the LP1! We were so pleased with the purchase of our first machine, we bought a second one. These label machines free up our larger (and more expensive) 10-18 color machines for the more complicated designs that we get to charge more to screen print. The LPVs only require two employees to run and the production speeds are much faster than that of our conventional automatics – this has led to increased productivity and profits! We thought we were maxed out for space and couldn’t add any more print capacity to our shop, but we were able to easily find some floor space to fit these LPVs and increase our daily capacity without adding on any additional shifts or hours. Definitely one (two) of our best decisions and purchases!

DON MOOS from INX PRINTS, INC.-TWO LPVs

KEITH PHILLIPS from THREDS

Our company Threds purchased the ASPE 2 color, 8 stations automatic printer for the purpose of printing the inside label on t-shirts. Before we bought the ASPE we were printing these labels manually. This was very ineffective and caused us to be backed up constantly while waiting for the tags to be printed. Since we started using the ASPE RapidTag we have one dedicated person who handles all our labeling and he is able to spend just a few hours daily and do what we used to do in several days. This is one of the best purchases and ROI machines we have ever made. We are continuing to offer more and more labeling services to all of our customers. Could not be happier with ASPE.

KEITH PHILLIPS from THREDS – ONE LP2

IZAAK PARKS from FORT WORTH SCREEN PRINTING

Love it! We have procured a number of customers requiring inside tags that has seemed to keep this machine moving. Also the option of running sleeves & koozies keeps tear down of pallets on my larger machines has allowed us to speed up production quite a bit. Thanks!

IZAAK PARKS from FORT WORTH SCREEN PRINTING – ONE LP2

MARK A. WOLFGRAM from EG WEAR INC.

The RapidTag machines started saving us money the minute we turned them on! We were tying up a 6-color press and an 8-color press doing inner tagging. Now we can complete 8 more jobs every day! Great machines and good Customer Service. Thanks ASPE!!!

MARK A. WOLFGRAM from EG WEAR INC. – ONE LP2

SCOTT MARTIN from BAM ENTERPRISES INC. D/B/A Eye-Dye

Rapid tag is worth its weight in gold! Instead of tying up one of our 14 color presses just to print a one-color left chest or an inner pad size tag, we are thrilled to have the RapidTag press to handle those jobs quickly.

SCOTT MARTIN from BAM ENTERPRISES INC. D/B/A Eye-Dye – ONE LP1

AARON ROSENTHAL from PRINTSCANADA

This machine was one of my better purchases for custom neck labeling! We pump out about 800 pieces an hour conservatively and have freed up time on my bigger automatics for regular screen print runs!

AARON ROSENTHAL from PRINTSCANADA – ONE LP1

PAUL RIVA from APPAREL GRAPHICS, INC.

I consider our RapidTag to be a solid investment. It has freed up valuable press time and helped our relabeling process become much more efficient.

PAUL RIVA from APPAREL GRAPHICS, INC. – ONE LP1

JIM VAN BEEK from PACIFIC SCREEN PRINT.

I’ve made a few equipment mistakes over the years and your machine is NOT one of those mistakes. Best investment I’ve made in a decade. We print with it every day all day. Thanks.

JIM VAN BEEK from PACIFIC SCREEN PRINT. – ONE LP1

ANONYMOUS BAG PRINTER from ONTARIO, CANADA

I am thoroughly impressed with the thought put into this machine. Not only is it compact but can be customized to suit a wide range of media and applications. Working with ASPE has been a pleasure and / look forward to their partnership for years to come. / would recommend this machine to anyone in the market for a printing machine with limited space. You will not be disappointed.

ANONYMOUS BAG PRINTER from ONTARIO, CANADA – FOUR LP2XLs

ED SCHUYLER and LINDA FOX from DESIGNS UNLIMITED

We just love how fast we can get new projects done over the Big Machines for smaller projects. It will pay for itself by Fall! You Guys were great to work with from the beginning. Thanks for the special upgrades you did for us. Everything worked the first day we put it in and started production right after picking it at your Plant.

ED SCHUYLER and LINDA FOX from DESIGNS UNLIMITED – ONE LP2XL with hoodie arms

EYE-DYE IN PENSACOLA FL.

The RapidTag saves the day and lets us keep production rolling on the 3 main automatics.

RON AND STEVE – ONE LP1

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