Support
Frequently Asked Questions
Everything you need to know about ASPE RapidTag machines, services, and policies.
Browse common questions about our machines, services, and policies. Can't find your answer? Contact us directly.
Customer Service
Can you make a sample print for my product?+
Yes. Sample testing is a free service we provide to serious customers. Send us at least a dozen samples of the product you'd like to print on, plus the ink and design. We'll set up, print, record a video of the entire process, and send everything back to you for evaluation.
Can you customize or build a machine for me?+
Yes. We do customized machines. Let us know what you need (larger print area, different products, and so on). Read more on the Custom Printing Solutions page or contact us.
Do you have finance options?+
Yes. Finance options include:
- 100% financing including soft costs (shipping, accessories, etc.)
- No down payments required
- Deferred and seasonal payments
- Tax advantages via IRS Section 179
Contact us for details.
What is refurbishing?+
At ASPE Inc. we are constantly making improvements to the RapidTag screen printing machines, from newer PLCs to improved pallets. If you already own a RapidTag and would like to update your machine to the latest model, contact us to discuss the details.
Am I responsible for customs and duty charges?+
Yes. Customs and duties are implemented by your government when products are imported into your country. These charges are outside ASPE Inc.'s control.
How much is crating?+
Crating costs vary due to the size and specs of the machine. Standard machine crating starts at $300.00.
What is the delivery time?+
After receiving the down payment, please allow 4 to 6 weeks to manufacture your machine. Rush orders are available for an additional charge depending on how quickly you need the machine. Contact your ASPE dealer or representative for more information.
Is there a warranty?+
All standard machines come with a 2-year limited warranty on non-consumable parts. The customer is responsible for shipping charges. Full details are available in our Warranty and Return Policy.
What else do you make?+
Besides mini auto screen printers, ASPE has made many customized machines for various industries and applications. Visit More Screen Printing Options or the Custom Printing Solutions page to learn more.
What are your business hours?+
We are open Monday to Friday, 8 am to 5 pm Pacific Time (PT).
International (Africa, Asia, Europe): Monday to Friday, 8 am to 5 pm +4 Greenwich Mean Time (GMT).
International (Africa, Asia, Europe): Monday to Friday, 8 am to 5 pm +4 Greenwich Mean Time (GMT).
Screen Printing Machines
How do I extend the life of my halogen Flash Cure lamps?+
We have a detailed guide on extending the life of your halogen Flash Cure lamps. Read it for step-by-step instructions.
How do I install and set up the RapidTag machine?+
Watch our installation video:
What are the RapidTag features and functions?+
Watch our features overview video:
How many impressions can it do per hour?+
It depends on you and your operators. For tag-less t-shirts the average is 1,000 to 1,500 impressions per hour. The lowest we've seen is 700 per hour; the highest is 2,150 per hour. For promotional products (easier to load), operators average over 1,350 per hour.
Can you operate this machine with one operator?+
Yes. We have printers running the machine solo and still achieving 600 to 1,000 impressions per hour.
What is the typical maintenance on these machines?+
Light bulbs last approximately 2,000 hours. Apply high-temperature red grease to the gears every 3 to 4 months. Also keep track of pneumatic tool oil in the lubricator.
Does this machine require air?+
Yes. All machine print heads require approximately 90 to 110 PSI of dry air. Each machine uses no more than 3 CFM. The indexing system is all-electric. See the individual product pages for exact specifications.
Is the image really cured after the product comes out of the machine?+
For tag-less t-shirts with most plastisol inks, prints will last about 10 to 15 industrial washes. We recommend printing tags first, then the front of the shirt, so the garment only goes through the dryer once. Low cure ink is available for delicate colors (like white on black), and water-based ink with a cold-cure catalysator is also an option.
Is this machine able to print on plastics?+
Yes. We can build the machine to print and cure UV inks on plastic substrates. This is considered a custom job. Contact us for details.
What is the maximum print size?+
The maximum print size on a standard RapidTag machine is 6 x 6 inches. The XL series has a maximum print area of 10 x 10 inches. Need something larger? Let us know, we can do it!